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Grievances and complaints

Stakeholders may also use this contact form to raise a concern, complaint or grievance regarding Renewaball’s activities, policies, business practices, social or environmental impact, working conditions, or ethical conduct. All grievances will be handled confidentially and in accordance with our Grievance Procedure.

Communication during the grievance process

The complainant will be kept informed of relevant steps and progress throughout the grievance resolution process. Renewaball will communicate the outcome of the investigation, any corrective or remedial actions taken, and will confirm when the grievance has been formally resolved and closed.

If Renewaball determines that a submitted matter does not meet the criteria to be accepted as a grievance, the complainant will be informed of this decision and provided with a clear explanation of the reasons why the matter was not accepted as a grievance.