Return Shipment

Return Shipment

At Renewaball, we want you to be fully satisfied with your Renewaballs. If you are not completely happy with your tennis or padel balls, we offer a simple return process.

Returns:

• You can return items within 30 days of receiving your order.
• To be eligible for a return, the product must be unused, in its original packaging, unopened and in the same condition that you received it.
  
• In the event of a defect with a Renewaball, we will of course be happy to send you a replacement. 

How to Return:

• Contact our customer service team at customerservice@renewaball.com with your order number and reason for return.
• We will provide you with instructions on how to return your items.
• In the event of a defect with our balls, Renewaball can decide that returning the product is not nessecary. 

Return address: 

Monta Lelystad b.v. 

Kaapstanderweg 36

8243 RB The Netherlands

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7-10 business days.

Non-returnable Items:

• Items that have been opened or used (pressurised ball packs that have been opened) cannot be returned unless defective. 

For any further questions, please feel free to reach out to our customer support team at customerservice@renewaball.com.

Thank you for playing Renewaball!